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Customer Experience Associate

Website Lulu & Georgia

💫 This job is best for: Aries, Taurus, Gemini, Cancer, Virgo, Libra, Capricorn, Aquarius

 

Lulu and Georgia is looking for an enthusiastic and hard-working CX Associate to join our growing team! You will work in a fun and fast-paced environment where multitasking and problem solving are key. This position requires high-level communication via email, phone, and our chat platforms. In this role, you’ll work closely with our customers and vendors as part of a small, cross-functional team. This is a great role for someone who is interested in interior design, e-commerce, start-ups, and sales.

tasks include: Respond to customer emails, engage in live chats, and answer phone calls regarding product and order inquiries. Assist with customer orders, shipping, and processing returns. Be a brand expert and knowledgeable about all products. Be a solutions-minded advocate for complicated situations. Communicate with our warehouses and shipping partners to resolve outstanding issues. Analyze customer feedback and coordinate with management to continuously improve the shopping experience.

requirements: Bachelor’s Degree. Background in customer service or sales. Experience working with ZenDesk or a comparable customer service system preferred. Detail-oriented and fast-paced. Exceptional interpersonal skills. Self-motivated. Excellent with time management. Availability for varied hours/days (holidays and weekends may be required).

contact: Send resume and cover letter to careers@luluandgeorgia.com

 

💫 This job is best for: Aries, Taurus, Gemini, Cancer, Virgo, Libra, Capricorn, Aquarius

To apply for this job email your details to careers@luluandgeorgia.com